What is an AI Brand Narrative Tracker? +
An AI Brand Narrative Tracker monitors what AI platforms like ChatGPT, Gemini, Claude, and Perplexity actually say about your brand — not just whether you're mentioned. It captures the claims, comparisons, and recommendations AI gives buyers, flags inaccurate or damaging statements, and traces the sources shaping those answers so you know what to fix.
What's the difference between AI brand mention tracking and narrative tracking? +
Mention tracking counts how often your brand appears in AI answers. Narrative tracking looks at what those mentions actually say: whether the information is accurate, how your brand is positioned against competitors, and whether the answer sends the customer toward you or away from you. A brand can be mentioned constantly and still lose sales if the narrative is wrong.
How can I see what ChatGPT says about my brand? +
Create a free Shensuo account, add your brand name and domain, and run a scan. Shensuo asks AI platforms the buyer-intent questions your customers ask, then shows you exactly how each platform describes, compares, recommends, or ignores your brand.
How does Shensuo detect AI misinformation about my brand? +
Shensuo captures the actual AI answers about your brand and flags claims that look false, outdated, or misleading — wrong pricing, wrong product descriptions, or mischaracterizations of what your company does. It also traces which sources and citations appear to be shaping those answers, so you can see where the bad information is coming from.
Does Shensuo change what AI says about my brand? +
No. Shensuo doesn't directly edit or control AI answers — no tool can. What it does is identify the inaccurate claims, the likely sources and content causing them, and give you prioritized content and messaging recommendations. Fixing those sources is what improves the answers AI gives about your brand over time.
Why do different AI platforms say different things about my brand? +
Each platform uses different models, training data, and web retrieval. Perplexity leans heavily on live web citations, while other platforms blend trained knowledge with search. That's why your brand can look strong in one platform and wrong or invisible in another — and why monitoring more than one platform matters.
Which AI platforms does Shensuo monitor? +
Shensuo monitors ChatGPT (OpenAI), Google Gemini, Perplexity, and Anthropic Claude. Coverage depends on the scan mode: every scan includes ChatGPT and Gemini, and advanced scans add Perplexity and Claude.
How does Shensuo identify the sources shaping AI answers? +
Shensuo captures the citations and references AI platforms surface with their answers and analyzes which domains and content items appear most influential for your brand's narrative. That's how it can trace a piece of misinformation back to a specific over-indexed source.
What happens during a free AI brand scan? +
You create a free account, add your brand name and domain, and Shensuo suggests buyer-intent prompts for your business. The scan runs those prompts against AI platforms and shows you your mention snapshot, how AI describes your brand, and a basic competitor and source view. No credit card required.
How much does Shensuo cost? +
Shensuo has a free plan for running a scan and seeing your basic mention snapshot. Paid plans start at $49/month (Founder), with Startup at $99/month, Studio at $249/month, and Agency at $499/month. Annual billing saves 20%, and custom enterprise arrangements are available.